The viral video of a ticketed passenger dragged forcefully off a United flight is only the latest example of bad behavior exposed in the age of social media.
It has been said we should write every email with the assumption it will be printed on the front page of tomorrow’s newspaper. That concept may be extended – every customer interaction – good or bad – may end up on Youtube or Facebook.
As noted a couple of days ago, people are, in general, frustrated with bureaucratic arrogance. The United fiasco gave everyone an opportunity to vent against idiotic and uncalled for behaviors demonstrated by those in power. Social media provides an outlet to shine a light on such behaviors.
Perhaps a weaponized social media populace will become a more polite and common sense oriented society.